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Latest News and Articles

Sept 09  - Student Accomodation Safety

This is the time of year many students are heading off to university and it is crucial that the accommodation they choose provides them with an up to date gas safe certificate ensuring all of their gas appliances such as Gas Hobs, Boilers and gas flues are safe.

Under the Gas Safe Regulations 1998 all landlords have a duty to provide an annual gas safe check by a Gas Safe registered engineer and issue a certificate to certify all appliances are safe.  Always ask any engineer to show their Gas Safe identification!

Whats also important, is being aware of the risks and dangers of Carbon Monoxide especially since some accomodation may not be of the standard that their family homes have provided them. All safety checks should reasure anyone that there is no risk of CO poisoning but it is worth installing CO alarms as as extra precaution in this situation.

July 09 - Plumbers are the nations favorite!
 
Local plumbers are the nations favorite small business according to the UK Customers Satisfaction Index. The survey asked 25,000 people across 13 industry sectors to rate their service with regard to professionalism, quality, efficiency, ease of doing business, problem solving and timeliness.
 
80% is classed as the benchmark for world class service and local plumbers came top with a score of 87% followed by hairdressers. Sadly Utilities were the worst perfomring sector woth 66% along with telecoms.
 
This is good news for us plumbers especially those who continue to take customer service seriously!

July 2009 - EDF Energy has been fined 2million by industry regulator Ofgem for poor customer service
 
Energy market regulator Ofgem has fined the French-owned energy supplier 2m because they have “failed to meet the required timescales for connecting customers” who had switched.
Customers should not have to accept poor service in any part of the energy market.

Sarah Harrison, managing director of corporate affairs at Ofgem said: “Customers should not have to accept poor service in any part of the energy market.”

She added: “All energy companies should be in no doubt that if they are failing to offer good service Ofgem will take tough regulatory action.”

Ofgem requires all electricity suppliers to present new customers with a connection offer within 90 days. However, an investigation by the regulator revealed more than 100 occasions where this requirement had not been met by EDF.

EDF is not the only energy supplier to be fined by Ofgem. Last year the regulator fined NPower 1.8million for door step mis selling

Last month Ofgem’s chief executive, Alistair Buchanan, urged the “big six” energy giants to improve their service, after a study found that less than a quarter of households in the UK were happy with the way their complaints were handled.

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